Privacy Policy

Effective: August 20, 2025

1. Introduction

Welcome to Pixel Polish LLC (“we,” “us,” or “our”). We provide professional real estate and business media services, including high-quality photography, AI-enhanced visuals, video walkthroughs, website content, and digital marketing solutions for property professionals and local businesses.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable U.S. data privacy laws, including the Telephone Consumer Protection Act (TCPA), California Consumer Privacy Act (CCPA), and, where relevant, the General Data Protection Regulation (GDPR) for users located in the European Union.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect the following personal information:

  • Name

  • Email address

  • Phone number (used for calls and SMS/text messaging with your consent)

  • Business information (e.g., listings, property details)

  • Payment and billing details

  • IP address

  • Usage data and cookies

2.2 How We Collect It

  • Directly: Through contact forms, bookings, orders, newsletter sign-ups, SMS opt-ins, email, or account registration.

  • Automatically: Via cookies, analytics tools, and integrated third-party platforms.

3. Why We Collect Your Data

We collect your information to:

  • Process orders and manage your account.

  • Provide customer support.

  • Send service updates, offers, newsletters, SMS/text alerts, or marketing messages (only with your consent where required).

  • Improve our website and service experience.

  • Track affiliate activity and referral rewards.

  • Analyze traffic and campaign performance.

  • Communicate with you regarding promotions, contests, and special offers.

4. Data Storage & Security

4.1 Storage

Your data is securely stored using reputable platforms like Stripe, Google Workspace, Smartlead, HubSpot, and Mailchimp (for email and SMS).

4.2 Security Measures

We protect your data through:

  • Encryption in transit and at rest.

  • Restricted access to sensitive data.

  • Regular system updates and security monitoring.

  • Authentication protocols for internal access.

5. Third-Party Sharing

We only share information with trusted partners essential to running our business:

  • Payment Processors: Stripe

  • CRM & Communication Tools: HubSpot, Google Workspace, Smartlead

  • Email & SMS Marketing: Mailchimp

  • Analytics: Google Analytics

All third parties are bound by confidentiality and data use restrictions.

6. SMS/Text Messaging Policy

  • We may use your phone number to send you SMS/text messages related to services, updates, or promotions, but only if you have provided consent (opted-in).

  • You may opt out of receiving text messages at any time by replying STOP, or following instructions provided in the message.

  • Standard carrier messaging and data rates may apply.

  • We will not share or sell your phone number to third parties for their own marketing purposes.

7. Your Rights & Choices

Depending on your location, you have rights that may include:

  • Opting out of marketing communications, including SMS/text messages.

  • Accessing the personal data we hold about you.

  • Correcting or updating your information.

  • Requesting deletion of your data.

To exercise any of these rights, email us at:
📧 privacy@pixelpolish.com
or use the contact form on our website.

8. Data Retention

We will not keep your personal information longer than is necessary for the purposes it was collected. Retention periods consider:

  • The nature and sensitivity of the data.

  • Legal and regulatory requirements.

  • The purposes for which we process the data.

We may retain certain information if required for legal compliance, dispute resolution, or to enforce agreements.

9. Cookies & Tracking

9.1 How We Use Cookies

We use cookies to:

  • Ensure core site functionality.

  • Understand user behavior via analytics.

  • Deliver retargeted ads (with your consent).

9.2 Cookie Controls

You can adjust cookie preferences via our cookie banner or browser settings. For more information, view our Cookie Policy (coming soon).

10. International Data Transfers

If you are located outside the United States, please note that your personal information may be transferred and processed in countries that may not provide the same level of protection as your home jurisdiction. We use appropriate safeguards to protect such data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or via email. Please review this page periodically to stay informed.

12. Contact Us

For privacy-related questions, please reach out to:
📧 info@pixelpolish.com

Pixel Polish LLC